Shipping policy

2. Shipping Policy

Last Updated: 30/06/2026

2.1 Where We Ship

Orchard Hollow ships worldwide. A small number of destinations may be excluded due to carrier restrictions on supplement/consumable products — these will be flagged automatically at checkout if your address isn't serviceable.

2.2 Processing Time

Orders are processed within [1–2] business days of being placed. You'll get a shipping confirmation email with tracking once it's on the way.

2.3 Delivery Estimates

• Domestic ([HOME COUNTRY]): [3–6] business days after dispatch.
• International: [7–21] business days after dispatch, depending on destination and customs processing. These are estimates, not guarantees — customs holds in particular are outside our control.

2.4 Shipping Rates

[Free shipping over $60 / flat rate of $4.99 / calculated at checkout — fill in your actual rates.] International orders may carry a higher shipping cost reflecting distance and customs handling.

2.5 Customs, Duties & Taxes

For orders shipped outside [USA], the recipient is the importer of record and is responsible for any customs duties, VAT, GST, or import taxes assessed by the destination country. These are charged by your local customs authority, not by Orchard Hollow, and we have no way to predict or waive them.

2.6 Address Accuracy

Please double-check your shipping address at checkout. Once an order has shipped, we're not able to redirect it or change the delivery address — you'll need to work with the carrier directly, or contact us about a refused/returned-to-sender package per our Refund Policy.

2.7 Order Tracking

Track your order anytime at [orchard-hollow.com/track] or via the link in your shipping confirmation email.