Terms of service

Last Updated: 30/06/2026

1. Who We Are

orchard-hollow.com is operated by Cresva Commerce Group Limited (Company No. 16907083), a company registered in England and Wales with its registered office at [REGISTERED OFFICE ADDRESS], trading as Orchard Hollow. References to "we," "us," and "our" mean Cresva Commerce Group Limited.

By using this website or placing an order, you agree to these Terms. If you don't agree, please don't use the site.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to place an order. Our products are not intended for anyone under 18, or for those who are pregnant, nursing, or have a known medical condition without prior consultation with a healthcare provider.

3. Products & Descriptions

We make reasonable efforts to describe our products accurately, but we don't guarantee that descriptions, images, or other content are error-free, complete, or current. We may correct errors, including pricing errors, at any time without prior notice, even after an order has been placed.

Health disclaimer: Statements about our products have not been evaluated by the UK Food Standards Agency, the FDA, or any equivalent regulator. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare provider before starting a new supplement, particularly if you're pregnant, nursing, taking medication, or managing a health condition.

4. Orders & Payment

• Placing an order is an offer to buy; we accept that offer when we send a shipping confirmation (not when we send an order confirmation).
• We accept the payment methods shown at checkout. Payment is processed securely via our payment provider; we don't store full card details.
• We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or stock unavailability. If we cancel an order you've already paid for, we'll refund you in full.

5. Subscriptions

If you opt into a recurring subscription, you authorize us to automatically charge your chosen payment method on the cadence shown at checkout until you cancel. Full terms — including cancellation, pausing, and price-change notice — are set out in our [Subscription & Cancellation Policy].

6. Pricing & Currency

Prices are shown in [GBP/£] unless stated otherwise. We reserve the right to change prices at any time; the price charged is the one displayed at the time you complete checkout.

7. Shipping & Delivery

See our [Shipping Policy] for processing times, delivery estimates, shipping rates, and customs/duties information for international orders.

8. Refunds & Returns

See our [Refund Policy] for our 90-day money-back guarantee and related terms.

9. Your Statutory Rights (UK Consumers)

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or, for distance sales, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including your right to cancel certain orders within 14 days of delivery. Where our Refund Policy offers more generous terms than your statutory rights (e.g. the 90-day guarantee), the more generous term applies; where statutory rights are broader, they take precedence.

If you're ordering from outside the UK, you may have equivalent statutory consumer rights under your local law, which these Terms don't override.

10. Acceptable Use

You agree not to use the site to:

• Violate any applicable law
• Attempt unauthorised access to our systems
• Submit false or fraudulent orders
• Scrape, copy, or republish our content without permission

11. Intellectual Property

All content on orchard-hollow.com — including text, graphics, logos, and product formulations as described — is owned by or licensed to Cresva Commerce Group Limited and is protected by copyright and trademark law. You may not reproduce or use it without our written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Cresva Commerce Group Limited is not liable for indirect, incidental, or consequential damages arising from your use of the site or our products. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that can't be excluded under UK law.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections you're entitled to in your country of residence.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

15. Contact

• Company: Cresva Commerce Group Limited (Company No. 16907083)
• Trading as: Orchard Hollow
• Email: [hello@orchard-hollow.com]
• Registered office: 

  71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ